Water Department Business Office

Water Department Business Office
Joan B. Stephens
PO Box 109
Model City, NY 14107
Email: [email protected]
Phone: (716) 754-8213, ext. 235 or 236
Fax: (716) 754-9483

The Water Department is open 8:00 a.m. - 4:30 p.m. Monday through Friday. Water bills are mailed the first of February, April, June, August, October and December. If you do not receive your bill please contact the office, as failure to receive a bill does not waive penalty. Any error in bill must be reported before the due date. Each year on September 1^st all unpaid balances will be levied to your Town and County tax bill, for the ensuing year.

Water Department responsibilities include installation, maintenance and repair of water meters and hydrants, locating services for water facilities as needed for contractors, public services entities and residents, performing water inspections for all new and existing houses and businesses as required and reading water meters. Call 716-754-8219 for maintenance questions.

To arrange for a new service or for an emergency during business hours, please call (716)754-8213, ext. 235 or 236.  For emergency calls after hours or during the weekend call (716) 754-8291.

Town ordinance requires an inspection before selling a home. Please notify Water Office when moving or selling property so a final reading can take place.